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DEALERSHIPS BUSINESS SEGMENT
BUSINESS ISSUES
Is your motor vehicle dealership troubled by:
- Declining profit margins on new vehicles sold, total package after F & I?
- Increased aging of used vehicles inventory on the lot?
- Decline in average vehicles sold by each of your showroom reps?
- Out-of-date pay plan for reps based on gross after prep costs?
- Decline in the average repair order (ARO) in the service shop?
- Parts department where service technicians pick their own parts?
- Body shop that is a cost center rather than a profit center?
- Inefficient overstaffing in the front end, or in back end of the store?
George S. May International Company consultants can improve the dealership and profits through planning, tracking and control of:
- Tighter control of deal closer authorization to ensure F & I provides all coverage options.
- Specific action to be taken as used vehicles approach that 45th day - rotate or sell at cost.
- Effective weekly sales goals for both new and used sales personnel.
- Effective telemarketing and direct-mail campaigns to increase the walk-in traffic.
- An under-the-hood checklist to provide customers identified areas for needed service at the time they bring their vehicle in for an oil change, or one specific problem.
- Tighter control of parts purchasing and disbursement to both customers and the service technicians.
- Identified break-even per department for price adjustments (cost-based pricing for body work).
- Productivity "bench marks" to set higher expectations, particularly per-service bay and per technician.
- Restricted access: Technicians from the parts room, customers from shop work areas.
- Improved customer satisfaction based on a greater awareness by all employees, all departments.
- Attention to warranty work reimbursements and recovery from your OEM programs.
We will help you make your dealership better!
WEBSITES
Automotive
Service Industry Association
www.aftermarket.org
National
Association of Auto Dealers
www.nada.org
National
Auto Parts Association
www.napaonline.com
Aftermarket
OnLine
www.aftmkt.com
Automotive
Service Association
www.asashop.org
Just-auto.com
www.just-auto.com