BUSINESS ISSUES

Is your restaurant, hotel, motel, resort or sports facility troubled by:

• Low patronage rate throughout the operating hours or at specific times?
• Low occupancy rate which results in under utilized rooms?
• Low user rate causing unprofitable operation?
• Inefficient cleaning/housekeeping schedule resulting in over-time hours?
• Untrained reception or weak host/hostess skills leading to poor customer service, or complaints?
• Errors in reservations or proper credits for frequent guests?
• Lack of standards when it comes to the weekend part-timer employees?
• In-house restaurant or bar having trouble attracting patrons?
• Labor costs out of line with the industry?
• Food costs out of line with the industry?
• Energy costs out of line with the industry?

George S. May International Company consultants can improve your business and profits through planning, tracking and control of:

• Proper operation controls for weekly summaries of dollars and costs, occupancy, along with forecast of reservations ahead.
• Proper pricing of restaurant menu for the occasional diner, or a catered party.
• Profit margin planning per room, per seat, per table, per week.
• Marketing, sales, and promotions which advertise your best amenities.
• Customer surveys and appreciation events which provide stronger customer service awareness.
• Flexible pricing structure which provide attractive packages both during the season, and in off-season periods.
• Attention to guest security particularly in the evening hours to prevent theft, drug use or other vices.
• Focus on front desk and/or restaurant/bar training so that each guest believes they are a VIP at the center of attention.
• Creative ideas for that make-overs of the front lobby and other high traffic areas.
• Diversification of group offerings from the casino bus crowd, to the classic car show, to the religious revival/banquet.
• A strategy to promote corporate meetings, parties, along with family outings.
• Incentives to properly recognize and encourage all levels of your staff.

We will help you make your business better!

WEBSITES

Nation's Restaurant News
www.nrn.com

The International Hotel and Restaurant Association
www.ih-ra.com

The American Hotel & Lodging Association
www.ahma.com

The National Restaurant Association
www.restaurant.org

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